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Melbourne’s best air conditioning and heating team

10 ways Surrey Air is Melbourne’s best air conditioning and heating service team

  1. We love our work, rain, hail or shine!
    The weather never stops for a rest. So the tech team at Surrey Air wake early and are out in the field until late attending to Melbourne heating and cooling needs 311 days each year. (Only closed Sundays, Christmas Day and New Year’s Day.)
  1. Capacity to cope with demand
    Due to the wide ranging temperature nature of Melbourne’s weather, the Surrey tech team often perform up to 200 service calls per week for our commercial and residential customers. In a normal week we usually attend to 100 calls.
  1. Our customers are consistently (and pleasantly) surprised by our quick response times
  1. We strive to always be on time and fully prepared
    The Surrey van will be packed and ready with what we know about our customer’s requirements. On the rare occasion when there is a delay, your tech will proactively phone call (and often email), to avoid you being inconvenienced.
  1. Remarkable experience levels
    Surrey is proud to have multiple techs who are masters of the trade, with experience levels ranging between 25 -35 years in the heating and cooling industry.
  1. An outstanding range of knowledge across brands and models
    Our team operates in unison to share knowledge. We conduct weekly in-house team training workshops to share internal knowledge and experiences. As a customer you can be confident that the team is up to date with the latest technology and fully conversant with all the systems of yester-year.
  1. High quality communication
    Surrey techs will communicate clearly and discuss repair or replace options with you. We know that by giving you thorough information you will make an informed decision and be a completely satisfied customer for years to come.
  1. Mutual respect
    If return visits are required they are always re-booked at mutually convenient days and times. Our techs have families too and they understand the rigors of organising visits around work and family commitments.
  1. Stress management experts (well, we try)
    Surrey techs are friendly and approachable. We understand you might be stressed, so we like to enjoy some humour to break the ice, whilst getting on with the job. You can relax knowing we will attend to your requirements without any fuss or time wastage. We even take away your old units for recycling and leave the site tidy.
  2. Flexible hours
    Surrey techs will work alongside your schedule to gaining access to your work or home site. We can be on site from 7am and when demand requires, we will work past 6pm. Your heating and cooling is essential to your wellbeing and we will do what it takes to keep you happy, healthy and productive.

See for yourself – get Melbourne’s best air conditioning and heating experts to handle your service needs. Simply call Surrey Air today.



See What People Are Saying

Charles Koutzy
Charles Koutzy
Highly recommend Great air con company 10/10 great service & excellent Technicians that completed The job properly & promptly. Keep up the great work. Charles Edithvale
eric yuen
eric yuen
We had an exceptional experience with the professional team who serviced my heater and evaporative air cooler. They were punctual, provided excellent service, and even went the extra mile by fixing a broken tile on our roof. Highly recommended for their professionalism and attention to detail.
Olivia Butler
Olivia Butler
Surrey air came a few weeks ago and serviced my reverse cycle air conditioner for me. They were able to fit me in quickly, there was good communication and the technician arrived on time. The technician was helpful going onto the roof and providing me photos to give to the body corporate re other units that needed attending to.
Lee Campbell
Lee Campbell
Very happy with the service. Both professional and prompt. Would have hesitation to recommend.
Kate Antrobus
Kate Antrobus
Great service.
Andrea Anderson
Andrea Anderson
These guys had the most reasonable call out fee, they were able to attend to fix our issue the day after I contacted them and there was great communication throughout the whole process from booking to the eta of the technicians. They arrived and promptly set to work, getting our cooling back up and running. I would recommend them.
Great service, friendly people and would definitely recommend!

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