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Melbourne’s best air conditioning and heating team

10 ways Surrey Air is Melbourne’s best air conditioning and heating service team

  1. We love our work, rain, hail or shine!
    The weather never stops for a rest. So the tech team at Surrey Air wake early and are out in the field until late attending to Melbourne heating and cooling needs 311 days each year. (Only closed Sundays, Christmas Day and New Year’s Day.)
  1. Capacity to cope with demand
    Due to the wide ranging temperature nature of Melbourne’s weather, the Surrey tech team often perform up to 200 service calls per week for our commercial and residential customers. In a normal week we usually attend to 100 calls.
  1. Our customers are consistently (and pleasantly) surprised by our quick response times
  1. We strive to always be on time and fully prepared
    The Surrey van will be packed and ready with what we know about our customer’s requirements. On the rare occasion when there is a delay, your tech will proactively phone call (and often email), to avoid you being inconvenienced.
  1. Remarkable experience levels
    Surrey is proud to have multiple techs who are masters of the trade, with experience levels ranging between 25 -35 years in the heating and cooling industry.
  1. An outstanding range of knowledge across brands and models
    Our team operates in unison to share knowledge. We conduct weekly in-house team training workshops to share internal knowledge and experiences. As a customer you can be confident that the team is up to date with the latest technology and fully conversant with all the systems of yester-year.
  1. High quality communication
    Surrey techs will communicate clearly and discuss repair or replace options with you. We know that by giving you thorough information you will make an informed decision and be a completely satisfied customer for years to come.
  1. Mutual respect
    If return visits are required they are always re-booked at mutually convenient days and times. Our techs have families too and they understand the rigors of organising visits around work and family commitments.
  1. Stress management experts (well, we try)
    Surrey techs are friendly and approachable. We understand you might be stressed, so we like to enjoy some humour to break the ice, whilst getting on with the job. You can relax knowing we will attend to your requirements without any fuss or time wastage. We even take away your old units for recycling and leave the site tidy.
  2. Flexible hours
    Surrey techs will work alongside your schedule to gaining access to your work or home site. We can be on site from 7am and when demand requires, we will work past 6pm. Your heating and cooling is essential to your wellbeing and we will do what it takes to keep you happy, healthy and productive.

See for yourself – get Melbourne’s best air conditioning and heating experts to handle your service needs. Simply call Surrey Air today.

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See What People Are Saying

Ian Mackenzie
Ian Mackenzie
10/05/2024
service request was handled very well the technician arrived within the time frame given and was courteous and efficient and the job done within a sshort time frame
Ric Hanger
Ric Hanger
09/05/2024
Positive inter action and courteous service from the repair person.
Markandu Sivanesan
Markandu Sivanesan
09/05/2024
On time. Service honest. Advised suggestion. All working fine. Knowledgeable. Serviced well.friendly and helpful advice. Will call again when needed
Aynsley Mitchell
Aynsley Mitchell
08/05/2024
I discovered my central heating had failed late Tuesday night. My dealings with Surrey Air staff on Wednesday morning were exceptionally swift, courteous and professional. They had my system back online by lunchtime! It was clear that the office staff including Claire and the field staff took responsibility for fixing my problem and communicating quickly ,and thoroughly, vital information. They provided me with the opportunity to discuss, with Jason (the boss) the potential consequent scenarios following the repair. and solutions to each. I cannot recommend this team highly enough. Professional, Practical, Available and Affordable service I need more stars to reward them all
Pam Sampson
Pam Sampson
01/05/2024
A very professional and friendly service which quickly identified the problem with our heating system.The options to correct the problem were clearly identified and the costs made known.
Mark Willing
Mark Willing
28/04/2024
Ducted heating service was done promptly and efficiently
Greg Lawson
Greg Lawson
28/04/2024
Very thorough work for my service and clearly understood course of action as possible remedy for problem with my Brivis Gas Heater.
Kaylene West
Kaylene West
26/04/2024
I would recommend the Surrey Air team. Paul was able to identify the problem with the ducted heating and arranged for the replacement of parts to be installed as soon as possible. Very happy with their work.
David Russell
David Russell
26/04/2024
Great service and very easy to deal with

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